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Melina Moilanen is an experienced account manager at CSI Helsinki Oy since July 2021, where responsibilities include software user support, training, customer relationship management, and implementation projects. Prior experience includes roles at Finnair, such as Transfer and Arrival Service Agent and Gate Service Agent, focusing on passenger assistance and baggage reporting. Melina's career began at Finnair as a Service Guide in 2014. Additional experience includes work as a salesperson at Stockmann and seasonal roles at Finnair. Melina is currently pursuing a Master of Business Administration at Åbo Akademi University, following a Bachelor's degree in Hospitality Administration/Management from Novia University of Applied Sciences and Universidad de Cádiz.