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Chad Dunavant is Chief Strategy & Product Officer of CSG, where he is responsible for developing, communicating, executing and sustaining corporate strategic initiatives. Prior to this role, Dunavant was CSG’s Senior Vice President and Global Head of Product Management, where he developed the strategy and direction for CSG’s products and services, ensuring that the company’s solutions met the current and future needs of a dynamic, global client base. Dunavant has over 20 years of experience developing products for the communications services industry. He is a frequent author and speaker on best practices for driving profits in the digital era. Dunavant holds a B.B.S. in Finance and Management Information Systems from Gonzaga University. He also received an M.B.A. in International Business from the University of Denver.