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Luis Mateo is a seasoned professional in customer success and account management with extensive experience across various industries. Currently serving as a Customer Success Manager at ServiceNow, Luis has held previous roles at CSC Digital Brand Services as a Strategic Account Manager and at OpSec Security as a Senior Customer Success Manager. A strong background in brand protection and analytical reporting was developed during a tenure at MarkMonitor, where multiple leadership roles were undertaken. Additionally, experience at Apple Inc. fostered customer relationships and promoted product excellence. Educational qualifications include a Master's degree in Business Administration from Northwest Nazarene University and a Bachelor of Science from Nova Southeastern University.