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Jainam Shah is a Data Infra Engineer Support at Crystal Equation Corporation for Meta since January 2023, previously working as a Technical Support Engineer at Kontent.ai and as an Undergrad Engineer at UGL, where responsibilities included design coordination and client requirement gathering. Jainam has also held various roles in customer service and technical support, including positions at Coles, Trikon, and Microsoft, alongside internships and tutoring roles that contributed to strong communication and technical skills. Jainam holds a Bachelor's degree in Information and Communication Technology and a Fast Track Diploma in the same field from Western Sydney University.