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Sagar Gupta is a dynamic and result-oriented professional with over 15 years of extensive experience in customer care and sales management across various organizations. Currently serving as a Senior Manager at Crysta IVF since January 2021, Sagar has held multiple progressive roles, including Manager and Sr. Assistant Manager in customer care. Sagar's expertise encompasses service excellence, training and development, quality compliance, team building, and team management. Previous positions include Sr. Team Lead at ovohealth and Team Lead at Ela Woman, contributing to a robust career trajectory within the industry. Sagar holds an MBA in Operations Management from Manipal Institute of Management and additional degrees in Political Science from Indira Gandhi National Open University and Delhi University.