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Pauline Soh is a seasoned professional with extensive experience in customer service and quality assurance. Currently serving as a Quality Assurance Manager at Crown Relocations since October 2011, Pauline is responsible for addressing client issues, ensuring service quality, and enhancing customer satisfaction. Prior to this role, Pauline worked at Tyco Flow Control Pte Ltd as an Application Engineer and Contract Administrator, where responsibilities included sales support, technical assistance, and order management. Pauline's career began at Ho Lee Construction Pte Ltd as a Public Relations Officer, focusing on customer interaction and feedback management. Educational qualifications include a Bachelor of Business Administration in Management and Marketing from Murdoch University and an Advanced Diploma from Taylors College.