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Katie Sharbaugh is a seasoned product management professional with significant experience in strategic planning and execution across various industries. Currently serving as a Senior Product Manager at Crown Castle, Katie oversees the implementation of Customer Service Management and Field Service Management for a greenfield ServiceNow instance. Previously, as a Digital Product Manager at PPG Industries, Katie focused on artificial intelligence and machine learning, driving digital transformation through agile methodologies and customer-centric product roadmaps. Prior roles at S&P Global included Senior Product Manager and Product Operations Lead, where Katie managed key strategic initiatives and product lifecycles while facilitating cross-functional collaboration. Katie began their career at Abercrombie & Fitch as a Manager and holds a Bachelor of Arts degree in International Relations and Affairs from Miami University.