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Rafaela Santos currently serves as an Analista de Testes at Crowdtest, specializing in manual, functional, and exploratory testing since September 2023. Prior experience includes a five-year tenure as a Plena Financial Analyst at Universidade Salvador, where Rafaela contributed to software testing and usability assessments, leveraged data analysis skills, and enhanced user experience through detailed problem identification. Earlier roles include Receptionist at Salvacentro Treinamentos LTDA and Telemarketing Supervisor at Contax S.A., where Rafaela honed problem-solving and communication abilities. Rafaela holds a degree in Human Resource Management from Universidade Salvador and is pursuing further studies in Information Technology and Spanish.