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Ylianis Hernandez is an experienced professional in operations management and customer success, currently serving as Operations Manager and previously as Customer Success Assistant at Crossroads Courier since June 2022. Prior experience includes roles as Outbound Flow Process Assistant and Fulfillment Center Associate at Amazon from May 2020 to December 2021, as well as Analyst in the Coiled Tubing Department at Bohai Drilling Service Venezuela, S.A. from February 2018 to June 2018. Ylianis holds a Bachelor's degree in Business Administration and Management from Universidad Alonso de Ojeda (2005 - 2012) and an Associate's degree in Petroleum Engineering from Instituto Universitario Politécnico Santiago Mariño (August 2007 - June 2010).