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Lauren Rosenfeld is an experienced professional in customer success and technical support, currently serving as Senior Onboarding & Support Manager at Crossbeam since September 2019, with previous roles including Customer Success Manager and Senior Customer Success Manager. Prior to Crossbeam, Lauren held the position of Senior Technical Account Specialist at Sidecar, where responsibilities included serving as a technical lead for Enterprise clients, managing complex product implementations, and enhancing operational efficiency. Earlier experience includes roles at Richardson as Client Engagement Specialist, and several internships that provided foundational skills in marketing and supply chain management. Lauren holds a Bachelor of Science in Supply Chain and Information Systems Management from Penn State University.