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Joel Diaz is an experienced IT professional currently serving as a System Administrator at Cross Catholic Outreach since August 2023. Prior to this role, Joel worked as an IT Administrator at Cross International, managing IT accounts for 22 staff members across various U.S. regions and overseeing vendor accounts and contracts. Joel's career began at Cross Catholic Outreach as a Technical Support Help Desk member, where support was provided to over 200 end users and more than 2,000 support tickets were processed in a year. Earlier in the career, Joel worked as a Data Engineer at SmartProcure, modifying databases to align with organizational goals. Joel holds a Bachelor’s Degree in Computer Science from Florida Atlantic University and possesses Network+ and Microsoft Azure AZ-900 certifications.