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Erica Tolentino is a seasoned operations professional with extensive experience in non-profit management. Currently serving as Senior Manager of National Operations at the Crohn's & Colitis Foundation since November 2017, Erica oversees chapter support, the Matching Gifts program, and operational performance evaluations while providing essential employee support and maintaining operational documentation. Prior to this role, Erica worked as a Development Associate at the Archdiocese of New York, where responsibilities included report preparation, database management, and social media oversight. Earlier positions include Volunteer Coordinator and Human Resources Associate at Samuel Field Y, showcasing a strong foundation in volunteer management and human resources. Erica holds a Master of Science in Non-Profit/Public/Organizational Management from Fordham University and a Bachelor's Degree in Sociology from Queens College.