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Sylvain Debeaulieu is an experienced professional in CRM consulting and operations management, currently serving as Directeur des opérations at CRM Centric since June 2022. Prior to this role, Sylvain owned SRD Conseil, a CRM consulting firm, from January 2006 to July 2022 and worked as Development & Reporting Manager at Sitel from October 2002 to August 2005. Sylvain's career began at Siebel Systems, where a position as Consultant was held from November 1999 to October 2002, focusing on banking and insurance projects and acquiring certifications in Siebel and Business Analysis. Sylvain obtained a Master's degree in Information System Management from École Supérieure de Commerce Et de Management - ESCEM and participated in the Erasmus program at the University of Bristol, earning a Master Degree in Economic.