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Davide D'Urso is a seasoned IT professional currently serving as a Service Manager at Critical Service since October 2021. In this role, Davide ensures the effectiveness and efficiency of the company's IT operations, managing network and security services while overseeing the Network Operations Center (NOC) for rapid incident response. Previously, Davide held multiple technical positions including IT Network Technician L2, where responsibilities involved managing Fortinet and Cisco firewalls, and VoIP Network Technician Senior, providing 24/7 support for VoIP incidents. Prior experience includes working as a VoIP Technician at N&C System Integrator for the FCA Group and Aereoporti di Roma. Davide holds a diploma in Computer Networks and Telecommunications from ITIS Pininfarina, obtained in 2018.