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Santiago Hernandez is currently a CSM at Crisalix. Prior to that, they worked as a customer success and monitoring center manager at Easytrack from January 2020 to September 2020. Before that, they were an after sales manager at Tech Data from October 2016 to January 2020. Santiago also worked as a senior trainer at Teleperformance Alpha from November 2012 to October 2016.

Santiago Hernandez has a bachelor's degree in international business from the Universidad de Especialidades, A.C.

Santiago Hernandez reports to Team Leader - Void, Team Leader - LATAM. They work with and Luis Mendieta - CSM.