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Kellie Joyce is an experienced customer service professional with a diverse background in the aviation and housing sectors. Currently serving as the Customer Service Manager at Crest Nicholson plc since October 2022, Kellie has previously held similar managerial roles at St. Modwen Homes and Bloor Homes. Earlier, Kellie's experience includes positions such as Customer Relations Manager at Taylor Wimpey plc and Customer Service Manager at British Airways, showcasing a strong foundation in customer service management. Kellie also has a notable history in the aviation industry with roles such as Cabin Services Manager at Cello Aviation and Head of Cabin Services at bmibaby. Kellie holds a Higher National Diploma in Business and Finance from Birmingham College of Food, Tourism and Creative Studies.