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Helen Morley has a strong background in customer service and has held leadership positions in several prominent companies. Helen began their career at Barratt Homes in 2006 as the Head of Customer Service, where they worked until 2014. Helen then joined Redrow Homes as the Head of Customer Service and held the position until 2020. During this time, they also freelanced as a Head of Customer Service. In 2020, they joined Crest Nicholson South as the Head of Customer Service and later moved on to become the Customer Service Director at Crest Nicholson plc in 2022.

Helen Morley attended Alsager Comprehensive from 1979 to 1985. However, no specific degree or field of study information is provided.