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William N. has extensive experience in IT support and customer service, currently serving as an IT Service Desk Manager Tier 1 & 2 and IT Analyst Tier 2 / Team Lead at the National Credit Union Administration since April 2016. With a focus on delivering technical support to both federal employees and credit unions, William has also owned MyCPUGuru since 2010, providing computer repair and service throughout the DC, Maryland, and Virginia area. Previous roles include technical support at the Library of Congress, IT helpdesk representative positions at The Charmer Sunbelt Group and TEKsystems, and customer service representative roles at CareFirst BlueCross BlueShield and Verizon Wireless. William holds a Bachelor of Arts in Business Administration from Strayer University and an Associate of Arts in Telecommunications Technology from Morgan State University.