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Sheila Nyongesa is a Customer Happiness Champion at Credit Repair Cloud since March 2021, with previous experience as a Customer Support Specialist at Sendwave and as a Customer Experience Specialist at Swvl. At Swvl, Sheila excelled in resolving customer complaints, analyzing trends in customer feedback, and driving process improvements to enhance customer retention. Prior to that, Sheila held roles at Sportpesa, managing customer interactions and overseeing social media content, and at Horizon Contact Centers Ltd, where initial customer requirements were assessed. Sheila also served as a Client Relationship Specialist at SBA SYSTEMS LTD, providing efficient handling of client queries. Early career experience includes an internship at IAWRT, coordinating events and communications, and at Royal Media Services Limited. Sheila holds a Bachelor of Science degree in Communication from Moi University.