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Melissa Miller has over 30 years of work experience. Melissa has held various roles at AT&T from 1990 to 1997, including Customer Service Manager, Customer Service Associate, Customer Service Specialist, and Associate Trainer. From 1997 to 2016, they were Vice-President/Co-Owner at Miller Construction LLC. From 2016 to present, they have been a Freelance Consultant while self-employed. From 2014 to 2021, they were Director, B2B Contact Center Operations at Weight Watchers. Currently, they are Head of CX at Credit Mountain.

Melissa Miller has a diverse educational background. Melissa completed Continuing Education Units in Strategic Planning from Cornell University in 2016. Melissa also attended the DeVry Institute of Technology for Telecommunications Management and the University of Rockhurst for Star 12 Leadership Development.