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Nancy Turner has over 15 years of experience in contact center management, currently serving as the Contact Center Solutions Manager at Credit Management Company since September 2007, where responsibilities include managing phone systems, dialers, reporting, and overseeing daily operations. Previously, Nancy held the position of Lead Client Operations Assistant in the IT department, focusing on phone systems and technology for the call center. Prior experience includes a 10-year tenure as a Senior Quality Control Analyst/Trainer at AETNA INSURANCE from 1977 to 1987. Educationally, Nancy attended West Mifflin North High School from 1974 to 1977.