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Fay Chang has a diverse range of work experience. Fay is currently the Creative Director at Credit Karma, a role they have held since September 2021. Prior to that, they served as the Associate Creative Director from March 2019 to September 2021 and as a Senior Graphic Designer from May 2018 to March 2019 at the same company. Fay also worked as a Graphic Designer at Adobe from April 2017 to May 2018. Additionally, they have worked as a Freelance Designer at Stranger & Stranger from February 2017 to April 2017. Fay had a Creative Design Internship at iCrossing from June 2016 to September 2016. Fay has experience in the education and healthcare sectors as well. Fay served as a Student Services Advisor III at UC Berkeley, MCB Graduate Affairs Office from January 2013 to January 2015. Prior to that, they worked as a Staff Research Associate III at UCSF Division of Adolescent Medicine from 2006 to 2012. Fay also worked as a Staff Research Associate II at Kaiser Permanente in 2005. Their earliest recorded work experience is as a Women's Health Intern at UCSF Women's Health Resource Center in 2004.

Fay Chang has a Bachelor of Arts degree in Cognitive Science with a minor in Business Administration from the University of California, Berkeley. Fay also attended the California College of the Arts and studied Graphic Design. Additionally, they pursued Graphic Design at City College of San Francisco. The specific years of enrollment and completion for each educational institution are not provided.