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Daphne F. Wakefield, CBAP, is a seasoned IT Business Analyst with extensive experience in various industries, including automotive and healthcare. Currently employed as a Senior IT Business Analyst at Credit Acceptance since February 2014, Daphne previously held roles at DTE - Energy Trading, where responsibilities included requirements elicitation and software solution design, and at the University of Michigan Health System, overseeing the transition to ICD-10 codes. Additional experience includes project management for higher education initiatives at the University of Michigan and significant contributions to application architecture and development at Ford Motor Company. Daphne's career began as a Programmer/Analyst at Software Services Corporation, where innovative solutions for Ford's manufacturing processes were developed. Daphne holds a BS in Computer Aided Design from Eastern Michigan University.