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Vivek Chaudhary currently serves as Team Leader for Workforce Management (WFM) and Reporting at Credgenics, where responsibilities include managing the development and coaching of the WFM team while providing technical guidance aligned with industry standards. Previously, Vivek held positions at Credgenics as a Senior Analyst and Analyst, focusing on report delivery, data validation, and workforce management operations. Prior experience includes working as a Real Time Analyst at iEnergizer, where Vivek analyzed call volume to meet service levels effectively. Educational qualifications comprise a Bachelor of Science in Hotel/Motel Administration/Management from Annamalai University and a Diploma of Education in Mechanical Engineering from Monad University.