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Divya Naik is a seasoned professional with extensive experience in lending operations and customer experience management. Currently, Divya is engaged in lending operations at CRED since November 2021. Prior to this role, Divya served as Team Lead for KYC and Customer Experience operations at RentoMojo, where responsibilities included workforce management and escalation reduction through customer behavior analysis. Earlier roles at RentoMojo also involved enhancing team productivity as Team Lead for KYC Operations and managing high-risk customer identification as a Senior Associate in KYC. Divya's career began at Finomena as a Consumer Behaviour Analyst, focusing on credit risk analysis, and included a position at ICICI Prudential Life Insurance Company Limited as a Unit Manager responsible for recruitment and training. Divya holds a Master of Business Administration specializing in HR and Marketing from KLEs Institute of Management Studies & Research.