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Amanda Coleman is a seasoned professional with extensive experience in customer care and operations management. Currently serving as Customer Care Manager for CRC Americas at CRC Industries since October 2017, Amanda leads a team of three while collaborating with various departments to enhance processes and policies. Previous roles include Regional Customer Service Team Lead at Barry Callebaut Group and Senior Operations Representative at AFN, where Amanda honed skills in account management, team leadership, and customer relationship building. Amanda holds a Master of Business Administration from Northern Illinois University and a Bachelor of Science in Business Administration with a minor in Public Administration from Northeastern Illinois University.