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Vineet Kurup possesses extensive experience in customer service management, currently serving as the Manager of Customer Service at ArtisanGilt.com since July 2013, where responsibilities include establishing the customer care department and optimizing processes across various communication channels. Additionally, Vineet has been with Craftsvilla as a Team Lead in Customer Service since November 2011, leading a team to address complex issues faced by buyers and sellers, while effectively managing escalated queries via multiple platforms and ensuring timely resolutions.