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Kostas Rasoulis has extensive experience in customer service and operations, currently serving as Operations Supervisor and Call Center Team Leader at CQS S.A. since January 2016, focusing on the startup of inbound customer services. Previously, Kostas worked at Vodafone from 1998 to 2012 as a Customer Services Support Analyst and Call Center Facilitator, where responsibilities included monitoring service performance and analyzing statistical data to optimize call center operations. Additionally, as a Call Center Team Leader, Kostas managed and organized teams of 15-20 representatives, emphasizing the delivery of high-quality telephone service. Kostas holds a degree from Ethnikon kai Kapodistriakon Panepistimion Athinon.