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Kelly Wiffin has a diverse work experience in operations and management. Kelly started their career in 2000 as a Group Operations Executive at CPM UK Limited. In 2005, they joined Cosine as a Client Operations Manager and later took on roles such as Business Account Manager and Operations Director (Head of Implementation). During their time at Cosine, they led a large team through a restructuring process, improved customer satisfaction scores, and streamlined key processes. In 2019, they joined CPM UK as an Operations Director, where they are part of the leadership team responsible for designing and deploying operational strategy. Kelly also works with operational colleagues in global markets to share best practices.

Kelly Wiffin attended the University of Greenwich from 1995 to 1998. During this time, they pursued a degree in Business and Marketing Communications, ultimately graduating with a 2:1. Prior to their university education, Kelly Wiffin also attended the Royal Latin Grammar School, although no specific degree or field of study information is available for that period.