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Martin Rauch has a strong background in customer support and service delivery. Martin currently holds the position of Head of Cloud Operations & Customer Support at cplace. Prior to this, they worked as a Service Delivery Manager at Dell Technologies from 2014 to 2021, where they managed service delivery for the company. From 2010 to 2014, they served as a Service Delivery Manager at NetApp, where they provided support services to a global customer base. Before that, they worked at Siemens Healthcare as the Head of Customer Service Audiology Group Germany from 2008 to 2010. Martin Rauch also has experience in management roles, having worked as a Manager EMEA Business Support at Microsoft in 2007. Martin began their career as a Field Service Engineer at Digital Equipment Corporation from 1990 to 1994. Prior to their current role, they held the position of Director EMEA Collaboration Suite Support at Oracle from 1995 to 2007. Throughout their career, Martin Rauch has demonstrated expertise in delivering high-quality support services and managing customer relationships.

From 1985 to 1990, Martin Rauch attended Technische Hochschule Nürnberg Georg Simon Ohm, where they obtained a degree in Data Processing (Dipl.-Ing. (FH)). In April 2021, they also obtained certification as an AWS Certified Cloud Practitioner from Amazon Web Services (AWS).