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Kaitlyn Harmon is an experienced professional with a strong background in customer experience programs and marketing technology, currently serving as Manager of Global Customer Experience Programs & Internal Engagement at CP Kelco since September 2016. Key contributions include implementing Salesforce, CPQ, and Pardot, utilizing Jira and Confluence for agile project management, and creating training materials and business processes documentation. Prior to CP Kelco, Kaitlyn worked as an EHS & Sustainability IT Analyst at J.M. Huber Corporation, focusing on the implementation of Enablon modules, and gained considerable experience in environmental compliance and system administration at Consol Energy, where roles ranged from Environmental Technician to Applications Systems Analyst I. Kaitlyn holds an MBA in Energy Management and a Bachelor’s degree in Computer Science and Mathematics from Waynesburg University.