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Troy Lipensky currently serves as the Learning, Performance and Innovation Lead at Cozey, where the focus is on enhancing customer experience through technology and team development. Prior experience includes roles at SSENSE as a Senior Specialist in Customer Experience and Knowledge Specialist, where course design and training effectiveness were prioritized. Troy also held a sales manager position at Democratik, onboarding organizations through various training methods. Additional experience spans work as a Political Attaché at Assemblée nationale du Québec, Aēsop Counter Manager at Holt Renfrew, and Store Manager at Domaine Neige. Early career roles include Educational Zoologist at Parc Safari Hemmingford, providing educational presentations on animal care. Troy holds a DEC in Graphic Design from Dawson College.