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Susan Gladden is an experienced IT Project Manager at Citizens Memorial since December 2017, where responsibilities include managing the implementation of Meditech Expanse and other programs. Additionally, Susan serves as the Manager of Procurement and Contracting at CoxHealth since May 2016, demonstrating significant expertise in healthcare management. Previous roles at Citizens Memorial from 2003 to 2016 included Director of Materials Management, Telehealth Coordinator/Grants, and Lead Pharmacy Technician. Early career experience includes serving as a Certified Pharmacy Technician at Stephens Pharmacy from 2000 to 2007. Susan's academic qualifications include a Master’s Degree in Project Management and an M.B.A. from Missouri State University, along with a Bachelor’s Degree in Gerontology.