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Alicia May is an experienced professional in the fields of IT and business management, currently serving as Manager of Service Desk & Process Architect Teams at CoxHealth since December 2023. Prior to this role, Alicia held various leadership positions including Director and Client Service Senior Manager at Cogito Corp from November 2020 to October 2023, and Senior Regional Information Technology Manager at Expedia Group from October 2013 to November 2020. Alicia's earlier experience includes serving as a Child Advocate for at-risk children at CASA, managing a Service Desk at Bass Pro Shops, and owning Monkey Island Imports. Alicia's extensive background also includes IT consulting and management at Verizon Business, where responsibilities encompassed managing outsourcing locations and call center builds internationally. Alicia holds a Bachelor of Business Administration degree from Drury University, completed in 2011.