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Zachary Chapin is a seasoned professional with extensive experience in field operations and customer care at Cox Communications, spanning over two decades. Current role as Sr. Manager Field Operations involves collaborating with business partners to enhance customer and employee experiences while optimizing network reliability. Previous positions include Director of Communications Center - Field Operations, where management of a large team focused on capacity planning and technician support, and various managerial roles emphasizing process improvement and technology integration for the Cox Business sector. Educational pursuits are ongoing at the University of Phoenix, with foundational studies conducted at Iowa Western Community College.