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Sonia Sapp-Jones is an accomplished Accounting Operations Manager at CoverWallet, an Aon company, since March 2021, bringing extensive experience from Aon Corporation, where Sonia served as an Operations Specialist from March 2003 to July 2021. In the role at Aon Corporation, responsibilities included tracking process trends for efficiency, approving various financial transactions, ensuring accuracy for month-end closing, and acting as the primary point of contact for process inquiries. Sonia also focused on identifying and recommending improvements for process and performance deficiencies while collaborating with offshore teams to streamline the approval process. Educational qualifications include a Master of Business Administration (MBA) in Health Care Administration/Management and a Bachelor of Arts (B.A.) in Business Administration, both obtained from Ashford University.