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With 18 years of insurance and training experience, Mark Glaug is Cover Desk’s client relationship manager. He is responsible for fostering and nurturing client relationships, helping to streamline the on-boarding process for agencies and integrate their new virtual assistants into the business. Prior to joining Cover Desk, Glaug owned and operated an insurance agency and also worked for a Houston-based insurance group in which he trained independent insurance agents and acted as territory manager. A true people person, Glaug is passionate about creating efficiencies for agents, helping them achieve success in their business.