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Craig Murphy is an experienced leader in the financial services sector, currently serving as the Director - Lending Improvement Lead at Coutts since September 2009. In this role, Craig leads a team focused on driving a continuous improvement strategy and securing funding through business cases. Previous positions at Coutts include Associate Director roles in Business Improvement Management, Innovation Management, and Product Ownership, where Craig collaborated on client journey mapping, enhanced an Open Banking proposition, and implemented agile change management processes. Earlier experience at RBS International involved supervising a customer service and complaints team, providing banking support to international clients. Craig's diverse expertise encompasses client journey improvement, process enhancement, and stakeholder collaboration within the banking industry.