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Genica Reyes is a Senior Implementation Manager at Coursera. Previously, worked as an Operational Excellence Lead at Google via Adecco, where they onboarded team members, maintained quality standards, and coordinated process improvement tests. They also have experience as a Staff Writer at Gleefan.com, a Planning Intern at Caltrans, an Event Correspondent at Starry Constellation Magazine, a Customer Service Representative at the UCI Bookstore, a Market Leader at GT Events Marketing, a Production Assistant at Lamu Productions, and a Customer Service Representative 2 at Best Buy. Genica Reyes holds a degree in Urban Studies, Urban and Environmental Sustainability from UC Irvine.