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Dharshi Bubb possesses extensive experience in customer experience leadership, currently serving as the Head of Customer Experience at CouriersPlease since March 2007. Dharshi has progressed through various roles, including National Customer Service Manager and Customer Service Manager for multiple regions, demonstrating a commitment to maintaining a customer-centric focus while leading a team of over 20 individuals. Key competencies include managing cross-functional teams, enhancing company culture, and directly engaging with clients to adapt to changing service needs. Prior experience includes serving as Head of Operations at spruZe UP Contract Cleaners, overseeing recruitment and performance for a workforce exceeding 200 personnel. Educational qualifications include Leadership Beyond the Theory and Lean Six Sigma - Green Belt training.