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Dr. Alicia M. has extensive work experience, with their most recent position being the Director of Higher Education Initiatives at CAEL since August 2022. Prior to that, they worked at Clayton State University for over a decade, starting in September 2011 as the Assistant Director for Community Standards & Case Manager. In this role, they were responsible for creating course materials, outlines, and teaching aids for quarterly trainings, achieving high learner satisfaction and knowledge retention. Dr. Alicia also supervised a team of staff members, provided leadership development and support, and managed the Learning Management System.

Dr. Alicia M. completed their Doctor of Education (EdD) degree in Student Affairs Leadership from the UGA Mary Frances Early College of Education from 2019 to 2022. Prior to this, they obtained their Master of Arts degree in Higher Education Administration & Student Affairs from Louisiana State University from 2008 to 2010. Additionally, they earned their Bachelor of Arts degree in Political Science & Spanish; Pre-Law, Spanish Literature & International Business from Georgia State University from 2001 to 2005. In 2002, they attended Universidad de Guadalajara but did not obtain a degree.

In terms of additional certifications, Dr. Alicia M. completed a range of courses and programs. Dr. Alicia obtained the following certifications: Agile Change Agent from APMG International in August 2023, Organizational Learning and Development, Project Management Simplified, Articulate Storyline Essential Training, Foundations of Corporate Training, and Time Management: Working from Home from LinkedIn in various periods in 2022. Dr. Alicia also holds a certification in Hospitality and Tradeshow Management from Georgia State University, although the specific details regarding the institution and date of completion are not provided.