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Parmeet Kaur currently serves as Vice President of Global Success and Technical Support and SRE at Couchbase since January 2024, overseeing the SRE platform and observability team along with global technical support. Prior to this role, Parmeet gained experience as a Professional Coach at Torch and held the position of Vice President of Customer Success and Support at SecurityScorecard. Other notable roles include Customer Success Advisor at an early-stage startup, Global Director of Platform Performance, Escalations, Red Account, and Incident Management at Okta, Inc., and Director of Technical Support and Infrastructure Management at Cloudian Inc. Parmeet's earlier experience includes a Principal Engineer position at Symantec and Engineering Manager at Johnson & Johnson, where responsibilities included leading a team to develop a Documentum-based eTMF system. Parmeet also worked as a Professional Services Consultant at Accenture, focusing on content management solutions. Educational qualifications include a Berkeley Executive Program in Management from the University of California, Berkeley, and a B.Tech in Computer Science from Panjab Technical University.