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Michele Jones is currently a Senior Customer Advocate at Coterie Insurance. Prior to this, they worked as a Commercial Service Representative at Brightway Insurance from January 2014 to December 2016. In this role, Michele provided phone and email support to customers and sales agents in a large corporate service center environment. Michele was also responsible for efficiently handling and retaining client renewals by negotiating the best possible rates available.

Michele has also held the position of Office Manager at Arlington Insurance, Inc. from January 2016 to December 2019. In this role, they were responsible for maintaining and updating client information accurately.

Prior to their work in the insurance industry, Michele was an Underwriting Assistant / Customer Service Representative at Trinity Transportation Services LLC from January 2010 to December 2011.

Michele Jones has a communications degree from the University of North Florida and an AA degree from Florida State College at Jacksonville.

Some of their coworkers include Shaley Duplissie - Senior Customer Advocate, Ali Essien - Senior Customer Advocate, and Nikki Avery - Senior Customer Advocate. Michele Jones reports to Paul Ziska, Director of Customer Advocacy.