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Massimo Massa has extensive work experience in the hospitality and cruise industry. Massimo started their career in 2000 as an Assistant Bar attendant at the Grand Hotel Royal Sorrento. In 2001 and 2002, they worked in the same role at the Grand Hotel Ambasciatori Sorrento. In 2006, Massimo briefly worked as an Animator - Cruise Staff at MSC Cruises.

Since 2007, Massimo has been with Costa Crociere, holding various roles. Massimo started as a Guest Service Operator and worked their way up to become a Guest Relation Manager. Currently, they serve as a Hospitality and Operation Director.

Massimo Massa's education history is as follows:

- In 2021, Massimo completed a program called Bando regionale Guide ambientali Escursionistiche, focusing on Tourism and Travel Services Management.

- Also in 2021, Massimo completed another program called Bando regionale accompagnatori turistici, with a degree in Other. The field of study included Tourism, law, guest relations, marketing, and finance.

- In the same year, Massimo attended Cornell University and completed a program in Leadership, earning another degree in Other.

- From 2012 to 2018, Massimo was involved with Carnival Corporation & plc, although no specific degree or field of study is mentioned.

- Between 2012 and 2017, Massimo obtained Management certifications from Johnson & Wales University. The field of study was Hospitality Administration/Management.

- In 2016, Massimo completed a program in Neuro-linguistic programming (NLP).

- In 2013, Massimo achieved the STCW Basic Safety Training certification from Star Center Italia srl, focusing on Maritime Studies.

- From 2003 to 2006, Massimo earned a Bachelor's degree from Nuova Scuola Europea Mediazione Linguistica Perugia, majoring in Language Interpretation and Translation.

- Massimo completed their high school education from 1998 to 2003 at Liceo Scientifico Salvemini Sorrento, earning a High School Diploma. The field of study included English, French, German language, scientific subjects, Italian literature, history, geography, and law.