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Maíra Ribeiro is a Senior Customer Success Consultant at Cortex. Maíra has previous experience working as an Analyst of Customer Success, responsible for managing a portfolio of clients, from onboarding to value delivery and renewals. Prior to that, they were a Strategic Consultant at Mobister, where they managed a team, provided strategic customer service and understood the needs of clients, created and managed a schedule, monitored the quality of deliveries, did strategic planning, controlled the agenda, and prepared and analyzed reports. Some of their major clients included Nordestão, Academia Fórmula/Bodytech, Ecocil, and Grupo Vila. Before Mobister, they were an intern at Programa Portfólio, Produtora Cena1 and Marca Propaganda.

Maíra Ribeiro has a degree in Comunicação Social- Publicidade e Propaganda from Universidade Federal do Rio Grande do Norte. Maíra also has certification from CS Academy in Customer Success Intensive, Tera in Digital Product Leadership, Rock Content in Especialista em Branding, and Google in Google Analytics.

Their manager is Heitor Almeida, Sales Director. They work with Kleyton Volpato - Sales Representative, Ingrid Martins - Sales Representative, and Thiago Drummond - Sales Intelligence Audience Leader.