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Marcos Sousa has extensive experience in customer service within the logistics industry, currently serving as an Agente Customer Service at Correos Express since June 2019. In this role, responsibilities include handling import and export requests from clients, managing incidents, and overseeing general email communication for customer service. Prior to this, Marcos worked at FedEx - Rangel Express SA - Grupo Rangel from August 2005 to June 2019, where duties included providing customer support for import and export inquiries, as well as holding positions in outbound administration and logistics operations involving invoicing, cargo checks, and incident management. Marcos Sousa holds a Professional Secondary Education degree in Electric and Electronic Automotive Technology from the Câmara de Comércio e Indústria Luso-Alemã, completed between 2002 and 2005.