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Kathleen Cain Nastrom is an experienced professional with a diverse background in operations, client relations, and travel management. Currently serving as Operations Supervisor and Team Lead at Collegiate Travel Planners since June 2022, Kathleen previously held various key positions at Carlson Wagonlit Travel, where responsibilities included developing training programs and managing corporate client escalations. Kathleen's travel expertise extends from working as an International Travel Counselor for corporate accounts to significant roles in scheduling and training at Northwest Airlines. Additionally, Kathleen has a robust foundation in customer service and tax preparation from H&R Block. Educational qualifications include a BA in Psychology and History from Briar Cliff University, along with further studies at Embry-Riddle Aeronautical University.