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Nathalie Dekens has extensive experience in operations and customer service management across various industries. Currently serving as Product Ops at Corilus, Nathalie focuses on optimizing team collaboration and improving processes. Previous roles include Team Lead at NN Group, where Nathalie managed interim teams for delivery and change, and Director of Product & Engineering Operations at Showpad, driving process optimization and team collaboration. Nathalie's leadership experience includes global tech support coordination and customer success management at Basware, as well as fostering talent and operational excellence across multiple teams. With a solid background in project management and service delivery, Nathalie holds a Licentiaat degree in Translation and Interpretation from Erasmushogeschool Brussel.