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Fouad Hussein is an experienced IT professional currently serving as the IT Service Desk Team Leader at Injazat Data Systems since 2012, where significant improvements in Total Time to Resolve Incidents and Service Level Agreements have been achieved, alongside the creation of various performance reports. Prior to this, Fouad held positions as a Senior IT Service Desk member and Help Desk Technician at SKMC from April 2009 until 2011, focusing on addressing client needs and escalating technical issues when necessary. Fouad holds a B.Sc. in Management Information Systems from Applied Sciences University, earned between 2004 and 2008.