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Michael Sermersheim has a wealth of work experience, beginning with their role as a Loan Team Manager, Relationship Manager, Credit Analyst, and Private Banker at First Republic Bank from 2006. In 2018, they took on two roles, first as a Customer Support Engineer at Sauce Labs, where they solved complex technical issues for customers and collaborated with them to develop testing best practices. Michael then became a Product Engineer at SKILLED, LLC, where they developed a full-stack web application using AngularJS, Node.js/Express, and Apache Cassandra DB. In 2020, they joined Iterable as a Customer Success Engineer and Technical Support Specialist. Most recently, in 2022, they became a Solutions Consultant at Cordial.

Michael Sermersheim attended California State University, Chico from 2001 to 2005, where they earned a Bachelor of Science in Marketing. Michael then began attending Hack Reactor in 2017 to pursue a degree in Computer Software Engineering.